Returning products to Eye Wish Lashes is simple. If you are not satisfied with your purchase simply contact our Customer Service Department via email (info@eyewishlashes.com.au) and we will assist you with the process.

Change of Mind:
Due to Hygiene and Safety reasons, we cannot offer Returns and exchanges for change of mind. All sales are final and binding.

Damaged Merchandise:
Please inspect all packages immediately upon delivery. If you believe that the item in question is damaged during transit, please notify us via email within twenty-four (24) hours of receipt of the product. It may be necessary for us to contact the courier company for damage inspection and open a claim. All original packing materials must be kept for claim purposes. In all cases the damaged merchandise must be returned along with packaging materials. Eye Wish Lashes reserves the right to either replace the item or offer an in-store credit towards other products. No return will be accepted without prior authorization from Customer Service.

Cancellations:
An placed order can be cancelled without penalty until it has been packaged – once packaged a 15% re-stocking fee applies. Once shipped an order cannot be cancelled.

Returns due to Customer Error:
If a shipment is returned due to entering an incorrect address or oversight in not including a building or suite number, shipping & handling fees apply. This includes errors in the product(s) selected. Once the item(s) are returned, please allow twenty-four (24) hours for re-processing.